In this episode of the PIECast, we sit down with Mike Martin to explore what it really takes to build meaningful, long‑term client relationships. From his early career as a mechanical engineer to decades in consulting, Mike shares how staying close to customers, showing up with the right mindset, and “creating your own serendipity” have shaped his career. He offers practical insights on investing in relationships beyond active projects, developing the next generation of client leaders, and designing incentives that encourage true collaboration – along with candid stories that bring these lessons to life.