Originally published in Chief Executive In more complex terms, it comes down to the transitive property of trust and the dynamics of knowledge asymmetry—but in simpler terms, credibility comes from the head and trust comes from the heart. Everyone in professional...
I just booked my first business development trip to New York in fifteen months. In 2019, I was in the City every other month; then COVID grounded me and taught me the fine art of Zoom backgrounds and Teams chat. As we graduate from our first no-mask Independence...
They sound like synonyms—but they’re not. Understanding the difference could mean millions won or lost for your business. Everyone in professional services holds this truth to be self-evident: It’s critically important that your clients trust you. Less obvious...
